I received the wrong item in my order

t House Journey strive to ensure that our customers receive the correct items in their orders, but occasionally, errors may occur. If you received the wrong item in your order, please follow these steps:

  1. Inspect your package upon arrival: As soon as you receive your package, please inspect it to make sure you received the correct items.

  2. Compare the items received to your order confirmation: Check the items received against the order confirmation to ensure that you received the correct items.

  3. Contact us: If you received the wrong item, please contact our customer service team as soon as possible and provide us with your order number and a description of the mistake.

  4. We will process your claim: We will review your claim and contact you with instructions on how to proceed. Depending on the nature of the mistake, we may ask you to return the incorrect item or provide additional information.

  5. Replacement or Refund: If your claim is approved, we will send you the correct item or offer you a refund for the incorrect item.

Please keep in mind that the above process should be done within the timeframe of the return policy. We apologize for any inconvenience this may cause and we will do our best to resolve the issue as soon as possible.

If you have any questions or concerns about receiving the wrong item in your order, please don’t hesitate to contact our customer service team. We're here to help.