Returns and Exchanges

At House Journey, we stand behind the quality and durability of our products and we comply with Australian Consumer Law. Here is what you need to know about our warranty period: - Compliance with Australian Consumer Law: Our warranty period complies with the Australian Consumer Law, which sets out consumer rights for goods and services. This includes guarantees that goods are of acceptable quality, fit for purpose, and match the description or sample provided. - Duration of Warranty:...

t House Journey strive to ensure that our customers receive the correct items in their orders, but occasionally, errors may occur. If you received the wrong item in your order, please follow these steps: - Inspect your package upon arrival: As soon as you receive your package, please inspect it to make sure you received the correct items. - Compare the items received to your order confirmation: Check the items received against the order confirmation to ensure that you received the co...

At House Journey take great care in packaging and shipping our products, but unfortunately, sometimes things can happen during transit that may cause damage to your item. If you receive a damaged item, please follow these steps: - Inspect your package upon arrival: As soon as you receive your package, please inspect it for any visible damage. If you notice any damage to the packaging, please take a photo of it and make a note of it with the carrier before opening the package. - Inspe...