At House Journey, we understand that our customers come from all over the world, and we're happy to ship our products internationally. Here's what you need to know about our international shipping options:
-
Contact Us for a Quote: Before placing your order, please contact us for a shipping quote. We will provide you with a quote for the cost of shipping to your location, based on the weight and dimensions of your order.
-
Shipping Carrier: We use Aramex as our international shipping carrier. They are a reliable and experienced carrier with a proven track record of delivering packages safely and on time.
-
Fully Insured: All international orders are fully insured, so you can have peace of mind knowing that your package is protected during transit.
-
Claims Process: In the unlikely event that something happens to your package in transit, you can file a claim with our customer service team. We will then work with Aramex to investigate the issue and resolve it as quickly as possible.
-
Import Taxes and Duties: Please be aware that import taxes and duties may apply to your order, and that these fees are the responsibility of the customer.
We hope this information makes it easy for you to purchase from House Journey, no matter where you are located. If you have any questions or concerns about our international shipping options, please don’t hesitate to contact our customer service team. We're here to help you every step of the way.