Shipping

At House Journey take great care in packaging and shipping our products, but unfortunately, sometimes things can happen during transit that may cause damage to your item. If you receive a damaged item, please follow these steps: - Inspect your package upon arrival: As soon as you receive your package, please inspect it for any visible damage. If you notice any damage to the packaging, please take a photo of it and make a note of it with the carrier before opening the package. - Inspe...

At House Journey, we understand that our customers come from all over the world, and we're happy to ship our products internationally. Here's what you need to know about our international shipping options: - Contact Us for a Quote: Before placing your order, please contact us for a shipping quote. We will provide you with a quote for the cost of shipping to your location, based on the weight and dimensions of your order. - Shipping Carrier: We use Aramex as our international shipping...

At House Journey, we understand that our customers want to have peace of mind when they make a purchase. That's why we offer complimentary shipping insurance on all orders. Here's what you need to know about our shipping insurance: - Complimentary: Our shipping insurance is complimentary, which means that it is included at no extra cost to you, with every order you place. - Experienced Couriers: All orders are sent by our experienced courier network, who have a proven track record of...

At House Journey, we understand that our customers want to stay informed about the status of their orders. That's why we provide tracking information for all shipments via email. Here's what you need to know about tracking your order: - Tracking Number: Once your order has been shipped, you will receive an email with the tracking number and the name of the courier used. - Tracking Link: In the email, you will find a link that you can click on to view the status of your shipment and s...

At House Journey, we understand that our customers want to receive their orders as soon as possible. That's why we work hard to get your order to you as quickly as we can. We use Australia Post and Aramex as our couriers, and we have a handling time of up to 5 business days. Here's what you need to know about our estimated shipping times: - Handling time: Our handling time is up to 5 business days. This is the time it takes for us to process your order, pick and pack your items, and hand ...