At House Journey, we understand that our customers want to receive their orders as soon as possible. That's why we work hard to get your order to you as quickly as we can. We use Australia Post and Aramex as our couriers, and we have a handling time of up to 5 business days. Here's what you need to know about our estimated shipping times:
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Handling time: Our handling time is up to 5 business days. This is the time it takes for us to process your order, pick and pack your items, and hand them off to the courier.
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Shipping time: Once your order has been handed off to the courier, the shipping time will depend on the shipping method you have selected and your location. Australia Post and Aramex have different shipping options such as standard, express and international shipping. The standard shipping option would take longer than the express option. You will be able to see the estimated shipping time for each option at the checkout page.
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Delivery times: Delivery times are estimates, and may vary depending on factors such as weather, strikes, and other unforeseen circumstances.
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Tracking your order: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get an estimated delivery date.
We hope this information helps you understand our estimated shipping times. If you have any questions or concerns about your order, please don’t hesitate to contact our customer service team. We're here to help you every step of the way.