Insurance on shipping

At House Journey, we understand that our customers want to have peace of mind when they make a purchase. That's why we offer complimentary shipping insurance on all orders. Here's what you need to know about our shipping insurance:

  1. Complimentary: Our shipping insurance is complimentary, which means that it is included at no extra cost to you, with every order you place.

  2. Experienced Couriers: All orders are sent by our experienced courier network, who have a proven track record of delivering packages safely and on time.

  3. Fully Insured: All orders are fully insured, which means that if your package is lost, stolen or damaged in transit, we will replace it for you at no extra cost.

  4. Claims Process: In the unlikely event that something happens to your package in transit, you can file a claim with our customer service team. We will then work with the courier to investigate the issue and resolve it as quickly as possible.

  5. Coverage: Our shipping insurance covers the value of the items in your order, but it does not cover any additional costs such as shipping or handling fees.

We hope this information gives you peace of mind knowing that your order is fully insured. If you have any questions or concerns about our shipping insurance, please don’t hesitate to contact our customer service team. We're here to help you every step of the way.